no999 Privacy Policy

Welcome to no999. This Privacy Policy describes how no999 collects, uses, stores and protects information about users of the no999 website and mobile application. It applies to all visitors, registered members and anyone who interacts with the platform in any way.

We understand that privacy is important, especially when it comes to a platform that handles financial transactions and personal account details. This policy is written to be clear and honest — not buried in legal language that is difficult to follow. If something is unclear, you are always welcome to reach out to our support team for clarification.

By registering an account or using the no999 platform, you acknowledge that you have read this Privacy Policy and agree to the practices described. If you do not agree, please do not use the platform.

no999 collects different types of information depending on how you use the platform. Here is a straightforward breakdown:

2.1 Information You Provide

When you register or use the platform, you provide us with:

• Your full name as it appears on your CNIC or official ID.
• Your date of birth, used for age verification (18+ requirement).
• Your Pakistani mobile number, used for account authentication and communication.
• Your preferred payment details — JazzCash account number, Easypaisa wallet, Raast ID or bank account number used for deposits and withdrawals.
• Any documents submitted during identity or age verification.
• Communications you send to our support team via chat or email.

2.2 Information Collected Automatically

When you browse or use the platform, certain technical data is collected automatically:

• IP address and approximate geographic location.
• Device type, operating system and browser version.
• Pages visited, time spent on each section and navigation patterns within the app or website.
• Betting activity — markets accessed, bets placed, stakes and outcomes.
• Session timestamps — when you log in and log out.

2.3 Information from Payment Providers

When you complete a deposit or withdrawal via JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider may share transaction confirmation details with us. This typically includes transaction reference numbers, timestamps and confirmation status — not full card numbers or wallet PINs, which stay with the payment provider.

no999 uses the information we collect for specific, legitimate purposes. We do not use your data beyond what is described here without informing you first.

• Account management: Creating, maintaining and securing your no999 account, including processing login requests and keeping your profile accurate.
• Identity and age verification: Confirming that you are 18 or older and that your account details match your real identity before processing withdrawals or granting full platform access.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods accurately and promptly.
• Platform security and fraud prevention: Monitoring activity to detect unusual patterns, prevent unauthorised access and protect all users on the platform.
• Responsible gaming: Using betting history and session data to power deposit limits, session reminders and self-exclusion tools that help you stay in control.
• Customer support: Responding to your questions, resolving account issues and improving the quality of support interactions over time.
• Platform improvement: Analysing aggregate usage patterns to fix bugs, improve navigation and develop features that better suit the needs of Pakistani users.
• Promotional communications: Sending you information about no999 offers, PSL and cricket betting promotions — only if you have not opted out of marketing communications.

Given that all transactions on no999 are conducted in PKR, and that we support local Pakistani payment methods including JazzCash, Easypaisa and Raast, it is worth explaining specifically how payment-related data is handled.

When you initiate a deposit, you are redirected to or interact with your chosen payment provider's interface. no999 does not see or store your JazzCash PIN, Easypaisa password or online banking credentials. What we receive from the payment provider after a successful transaction is a confirmation reference and the PKR amount — enough to credit your account correctly.

For withdrawal processing, we use the payment details you have registered against your account. These details are stored in encrypted form and are only accessed when processing a verified withdrawal request from your account. Payment details linked to your account must be in your own name — we do not process withdrawals to third-party accounts.

no999 does not sell your personal information. We share data only in the following limited and necessary circumstances:

5.1 Service Partners

We work with trusted third-party service providers who help us operate the platform. These include payment processing partners (such as JazzCash and Easypaisa gateways), identity verification services and cloud infrastructure providers. These partners are contractually required to handle your data only for the specific purpose we have engaged them for and may not use it for their own purposes.

5.2 Legal and Compliance Requirements

If we are required by law, court order or a legitimate authority to disclose certain user data, we will comply with that requirement. In cases involving fraud, money laundering investigations or suspected match-fixing, relevant information may be shared with appropriate authorities as required.

5.3 Business Transfers

In the event that no999's business or assets are transferred to another entity, user data may form part of that transfer. If such a situation arises, we will notify registered users and the receiving entity will be required to honour this Privacy Policy.

5.4 With Your Consent

Outside the scenarios above, no999 will not share your personally identifiable information with any third party without your explicit consent.

The no999 website and app use cookies and similar tracking technologies to make the platform work properly and to understand how users interact with it. Here is what we use:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session and remembering your language preferences. These cannot be turned off without breaking the site.
• Analytics cookies: Help us understand which parts of the platform are most used, where errors occur and how navigation can be improved. This data is aggregated and not personally identifiable.
• Security cookies: Used to detect suspicious behaviour, prevent bot activity and protect the platform from fraud and abuse.
• Preference cookies: Remember your settings such as bet slip display preferences and notification choices.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform — for example, you may need to log in more frequently if session cookies are blocked.

no999 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, financial and security obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a period following account closure to comply with financial record-keeping requirements.
• Transaction records in PKR are retained in line with standard financial record-keeping practices.
• Support communications are retained for quality assurance and dispute resolution purposes.
• Betting history is retained as part of your account record and is also used to power responsible gaming tools.

When data is no longer needed and there is no legal basis for retaining it, it is securely deleted or anonymised. You may also request deletion of your account and data as described in the Your Rights section below.

Keeping your data safe is something no999 takes seriously. We have technical and procedural safeguards in place across the platform:

• All data transmitted between your device and no999 servers is encrypted using TLS (Transport Layer Security).
• Sensitive account data, including payment details, is stored in encrypted form at rest.
• Access to user data internally is restricted on a need-to-know basis. Staff with access to sensitive data are trained on data handling obligations.
• Login activity and account changes are monitored for unusual patterns that could indicate unauthorised access.
• Two-factor authentication options are available for your account to add an extra layer of protection.

Despite these measures, no internet-based system can be guaranteed completely secure. We encourage you to use a strong, unique password for your no999 account and to enable two-factor authentication where available. If you suspect your account has been compromised, contact support immediately.

As a no999 user, you have the following rights regarding your personal data. You can exercise any of these by contacting our support team:

no999 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If during a verification check we determine that a user is under 18, the account will be closed immediately and any deposits returned to the original payment method after a standard review period.

If you are a parent or guardian and believe a minor has registered on no999 using false information, please contact our support team immediately with relevant details so we can investigate and take appropriate action.

no999 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised. For significant changes, we will notify registered users via email or an in-app notification.

Continued use of the no999 platform after an updated Privacy Policy is published constitutes your acceptance of those changes. We recommend reviewing this page occasionally so you are always up to date on how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, our support team is available around the clock.

You can also manage most of your data preferences directly from your account settings, including opting out of marketing communications and setting responsible gaming limits, without needing to contact support.

For related policies, see our Terms and Conditions and Responsible Gaming page.